Welcome to the Chaskits Horse & Rider Terms and Conditions (“T&Cs”). By placing an order by phone, fax, or using the www.chaskits.co.uk website (“Website”), you agree to be bound by the T&Cs set out below.
1. Ordering Goods
By phone – Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone 01892 863113 during shop hours which are as follows; Tuesday-Saturday 9am-5pm. We will take your order along with your credit or debit card details. Please note we do not accept American Express.
Online – You will be guided through placing an order by a series of simple instructions on the Website.
1.2 Our Acceptance
All orders are subject to acceptance by us, and we will confirm our acceptance and complete our Contract with you by confirming your order at the end of the call or by sending you an email that confirms the goods will be dispatched to you (the “Order Confirmation”) or by dispatching the goods you have ordered to you, unless we have notified you that we do not accept your order, or you cancel your order in accordance with the instructions in condition 4 below.
2. Pricing, processing your orders and payment
2.1 The price of any goods will be as quoted in our Shop or on the Website except in cases of obvious error. In the event of obvious inaccuracies, we reserve the right not to fulfill and/or to cancel any orders placed by you in reliance on the inaccurate prices.
2.2 Prices are payable in £ sterling and are liable to change at any time, but subject to clause 2.1, changes will not affect orders in respect of which we have already sent you an Order Confirmation.
2.3 Payment by credit or debit card received by us via the Website will be taken from your card at the time we receive your order, once we have checked your card details and whether the stock is available. Payment by credit or debit card for goods ordered by telephone or by post will be taken from your card when we dispatch the goods. Any payment made to us will be refunded if we do not accept your order.
2.4 We do not accept payments by cheque.
2.5 Whilst it is our intention to keep Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
2.6 All prices shown on the Website are inclusive of VAT unless the price is marked * (to indicate the item is zero-rated). Delivery charges are clearly highlighted on the Website. For further information on delivery charges, see condition 3 below.
3. Ordering, availability and delivery
3.1 Your order will be completed within 3 days of the date of the Order Confirmation, unless there are exceptional circumstances (see condition 9).
3.2 Please take care when inputting or providing your delivery address details. We cannot be responsible for the cost of orders which are lost or cannot be delivered due to incorrect details.
3.3 Overseas orders:
a) We are pleased to quote for the delivery of parcels to Europe. The cost will be dependent on the value, weight, volume and destination.
b) We regret that due to flying restrictions, liquids, aerosols and gels cannot be delivered outside the UK.
3.4 UK Delivery
a) UK Mainland Standard – Sent via courier for next day delivery. Please note that there will be no delivery on Saturdays or Public Holidays. Orders placed on Friday could take 3-5 days to dispatch. Cost £4.99 or free if you spend over £50.
3.5 Courier, Royal Mail and Parcel Force deliveries normally require a signature.
If you wish your parcel to be left without a signature, you may authorise us to do so by informing us or by entering this request in the Delivery Notes box at the checkout. We do not accept any responsibility for lost or missing parcels, so please ensure you ask for the parcel to be left in a secure place or state an alternative delivery address such as your work address, or request we leave it with a neighbour if you are not in.
3.6 Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
4. Consumer Rights
4.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 7 days, starting from the day you receive your goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in condition 5 below.
4.2 To cancel any Contract between us, you must inform us by either emailing firstname.lastname@example.org or telephoning us on 01892 863113
5. Refunds and Returns
5.1 When you return goods to us under condition 4:
a) A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange. We will refund the price of the goods in full, but not the costs of the postage either from us or when you return the item to us.
b) we are unable to accept returns of safety items such as Riding Hats.
c) if you claim that the goods are defective, or not in accordance with their description, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, provided you return the full order to us using our Order Returns Form (copy available on the Website or from customer services).
d) if you wish to exchange the goods, and would like more information on how to do so please telephone us on 01892 863113 within 7 days of receipt of the goods. Unless the goods are faulty or not in accordance with their description we will not refund the costs you incur in returning the goods to us.
5.2 Goods can be returned to us at your cost within 14 days of delivery. You can handle the goods when you receive them to check that they are as you expected, in the same way as you would handle goods in a shop to decide whether to buy them. We may reduce the amount we refund to you where you have used the goods beyond the handling necessary for you to make sure the goods are as you expected. This does not affect your statutory rights where the goods are faulty or not as described.
5.3 You may return goods to our shop for refund or exchange even if you’ve mislaid the receipt or delivery note. Please note though, that any refund will be at the discretion of our colleagues, and will normally be given in gift vouchers to the value of the current selling price. Ordinarily if you have your receipt or delivery note we’ll refund the original amount paid to the debit, credit or charge card used to purchase the goods.
5.4 When you return personalised, custom-made or made-to-measure goods or special orders to us:
a) and where such goods are not defective, condition 4.1 does not apply and we are unable to offer an exchange or refund as the goods were made to your specification. This does not affect your statutory rights where the goods are faulty.
b) if you claim that the goods are defective, we will examine the returned goods and will notify you of your refund in accordance with condition 5.1(c) above.
6. Risk and Title
6.1 The goods will be at your risk from the time of delivery.
6.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
7. Our Liability
7.1 We warrant to you that any goods purchased from us are of satisfactory quality and reasonably fit for the purposes for which similar products are commonly supplied.
7.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection with the performance or non performance of our obligations under these T&Cs, including such damage as may be reasonably foreseeable at the date you order the goods.
7.3 Nothing in these T&Cs shall exclude or restrict our liability a) for death or personal injury caused by our negligence; b) under section 2(3) of the Consumer Protection Act 1987; c) for fraud or fraudulent misrepresentation; or d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
All notices given by you to us must be given to Chaskits Horse & Rider, Langton Road, Langton Green, Tunbridge Wells, Kent, TN3 0EG. We may give notice to you at either the email or postal address you provide to us when placing an order, or by posting on the Website.
9. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control and our performance under any Contract between us is deemed to be suspended for the period that the event continues.
10.1 These T&Cs are governed by English law. Any dispute arising from, or related to, these T&Cs shall be subject to the exclusive jurisdiction of the courts of England.
10.2 A person who is not a party to these T&Cs or any Contract between us shall have no right to enforce any term of the T&Cs.
10.3 If any provision of these T&Cs or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
10.4 We may assign, charge or transfer any of our rights or subcontract any of our obligations under these T&Cs or any Contract to any third party at any time. You may not assign, charge or transfer any of your rights or subcontract any of your obligations under these T&Cs and/ or any Contract between us except with our specific prior written permission in writing.
10.5 We reserve the right to revise and amend these T&Cs from time to time. If you place an order after the date on which the changes come into effect this will indicate your agreement to be bound by the new T&Cs.
10.6 We will take all reasonable care to verify the accuracy of all product details, descriptions, pricing information and photographs which we place in our catalogue or on the Website, but we make no warranties or guarantees in relation to the accuracy of the information. Some details, such as colour, may not be a true representation.
10.7 If we fail to exercise any of the rights or remedies to which we are entitled under any Contract between us, this shall not constitute a waiver of our rights and shall not relieve you from compliance with your obligations.
Returns & Refunds
We are happy to refund or exchange goods if returned within 14 days of purchase. This excludes personalized, customized products or safety equipment such as Riding Hats. This period can be extended at Christmas time, and if you find you are unable to return the goods within this period (due to holidays etc) please call the shop on 01892 863113 we are always happy to discuss individual situations.
The goods must be returned unused, and in the condition which they were sent out. We will not accept back soiled items, so ensure when trying on rugs etc you use a clean sheet under the rug to ensure it does not get grubby and covered in hairs.
Re-package the goods in the original packaging ensuring the original labels are attached.
Please always include details of your name, address and full contact details. Please include your reason for return.
Return the goods to the Post Office or other courier, and please ensure you retain a certificate of posting, and that the goods are insured against loss or damage. If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. We will advise you of the cost of this service when you contact us. You will need to provide a suitable box for the transit of your item in this situation.
Return all parcels to Chaskits Horse & Rider, Langton Road, Langton Green, Tunbridge Wells, Kent, TN3 0EG – of course we are also a shop so you are very welcome if local to us to drop your return to us in person.
If you wish to cancel your order, please e-mail email@example.com, call the shop on 01892 863113.